FAQ

Select the product and making sure that you choose the right one if there are several variations. Click on “Add to Shopping Bag” and follow the instructions to complete the order.
 The order will not be sent until the end of the checkout process.

If you encounter problems contact our support at: admin@zanetto.com

Zanetto accept Visa, Mastercard, American Express and PayPal. 

Per l’utilizzo di American Express è consigliato avvalersi di PayPal, visti alcuni problemi riscontrati con il pagamento diretto. 

PayPal può essere utilizzato senza registrazione.

Delivery times:

Our craftsmanship products are delivered in 2 - 5 days all over the world.

Changed your mind?

You can return the purchased product to our shop within 10 days of receipt.

You need a gift within a certain date?

Write it in the order notes and we will do our best to meet your needs.

All of our products, along with their guarantee slip, are placed inside non-woven fabric bags that protect them from surface scratches. They are then wrapped in a transparent plastic bag that protects them from oxidation and, finally, placed inside a glossy rigid cardboard box embellished with our logo. Our extremely elegant boxes enhance the precious items they contain. They are therefore ideal for giving as a gift and presenting the object at its best.

To ensure it just let us know writing it in the order notes.

In addition to our online shop, our products are distributed around the world in the areas indicated in the “Shops” section of the website. Our products are sold in the finest shops specializing in silver, porcelain and accessories for the table and home.

All our production is entirely Made in Italy and takes place in our laboratory in Padua, where 14 artisans works.

Our over thirty years experience in shipping items all over the world has allowed us to develop a packaging system that guarantees the absolute protection of objects during transport.

Our silver-plate products are made using thick brass (copper and zinc alloy) as a base metal. Under no circumstances are low-quality metals (such as sheet iron) or cheap alloys (like zamac) used. For each type of product, a special sheet having suitable physical-chemical characteristics is used. A thick layer of silver is deposited by means of electroplating.

 

We guarantee our products against manufacturing defects for life. We guarantee the silver plate for ten years under normal domestic use and taking ordinary precautions.

 

All of our products are stamped with the Zanetto mark as a guarantee of authenticity. A few items called ‘masterpieces’, which are particularly unique in terms of design and workmanship, are stamped with a number in a series and known as ‘numbered works’, thereby emphasizing their intrinsic uniqueness.

In addition to the above, sterling silver items bear the number ‘925’, which guarantees that it is sterling silver, as well as the legal stamp ‘101 PD’, which identifies Zanetto as the manufacturer and means we assume full responsibility with respect to current laws regarding authenticity.

 
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